Our Policy

Introduction
Signal Sentry is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our website and purchasing our products, you agree to the terms of this policy.

Information Collection
We collect personal information from you when you:

• Make a purchase or place an order for our products.
• Create an account on our website.
• Subscribe to our newsletter or promotional emails.
• Contact our customer service team.
• Participate in surveys, contests, or promotions.

The information we collect includes, but is not limited to, your name, email address, mailing address, phone number, and payment information.

Use of Information
We use your personal information for the following purposes:

• To process and fulfill your orders.
• To communicate with you about your order status and customer service inquiries.
• To send you promotional offers, newsletters, and updates, if you have opted in.
• To improve our website, products, and services.
• To conduct market research and analyze customer preferences.

Information Protection
We implement a variety of advanced security measures to maintain the safety of your personal information. Your personal data is stored on secure servers, and we use high-grade encryption technologies to protect sensitive information during transmission. We do not sell, trade, or otherwise transfer your personal information to outside parties without your explicit consent, except as required by law.

Third-Party Services
We may use third-party service providers to assist with certain aspects of our business operations, such as payment processing and shipping. These providers have access to personal information needed to perform their functions but are obligated to maintain the confidentiality and security of your data.

Your Rights
You have the right to access, correct, or delete your personal information at any time. To exercise these rights, please contact our customer service team. You may also opt out of receiving promotional emails by following the unsubscribe link included in each email.

Changes to Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and we encourage you to review our policy periodically.

Shipping Methods
Signal Sentry uses Australia Post to ensure timely and reliable delivery of your purchases. We offer standard and express shipping options to accommodate your needs.

Order Processing
Orders can be placed 24/7 on “SignalSentry.com.au”. Orders are processed and dispatched during business days (Monday to Friday). If an order is placed on a weekend or public holiday, it will be processed and shipped on the next business day.

Shipping Times

• Standard Shipping: 3-7 business days.
• Express Shipping: 1-3 business days.

Please note that shipping times may vary based on your location and the availability of our products.

Tracking Information
Once your order is dispatched, you will receive an email with tracking information. This allows you to monitor the status and estimated delivery date of your shipment via official Australia Post App/Web or our Order Tracking Page.

International Shipping
At this time, Signal Sentry only ships within Australia. We do not offer international shipping.

Use of Products Beyond Purchase:

Signal Sentry is committed to providing high-quality products that meet rigorous safety standards. However, once a product has been purchased, the responsibility for its use, installation, and operation lies entirely with the purchaser and/or end user. Signal Sentry is not responsible for the use of our products beyond the point of purchase, including but not limited to any modifications, improper installation, or unauthorized use.

Limitation of Liability:

Signal Sentry shall not be liable for any injuries, deaths, or damages arising directly or indirectly from the use of our products. This includes, but is not limited to, injuries or fatalities that may occur during the installation, operation, or misuse of our products, or as a result of any failure or malfunction of the product. The purchaser and/or end user assumes full responsibility for ensuring that the product is used in accordance with all applicable laws, regulations, and safety standards.

By purchasing and using our products, you agree to indemnify and hold Signal Sentry harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to the use or misuse of our products.

If you have any concerns or questions about the use of our products, we strongly recommend contacting our customer service team prior to use.

Satisfaction Guarantee
Signal Sentry is committed to your satisfaction. If you are not completely satisfied with your purchase, you can return the product for a full refund.

Return Conditions

• The product must be returned in its original packaging with all original plastic and bubble wrap intact.
• The product can be tested but should not have been used in applications.
• Satisfaction Returns must be initiated within 30 days of purchase.

Discontinued Products - Refund and Return Policy

Please note that no refunds or returns apply to discontinued products. Once a product is marked as discontinued, all sales are final. Current discontinued products include:

SKU: PRE-834

By purchasing a discontinued product, you acknowledge and agree to these terms. If you have any questions regarding this policy, please contact our customer service team before making a purchase.

Return Process
To initiate a return, please contact our customer service team. We will provide you with a return label and instructions for returning the product. Once we receive and inspect the returned item, we will process your refund.

Warranty
All Signal Sentry products, excluding, discontinued products and (SKU:”DUAL-ADPT”(1YR)), come with a 3-year warranty. If your product has a fault within this period, we will replace it or provide a refund.